Refund Policy

Effective October 19, 2026

The short version: If Pro isn’t right for you, ask within 14 days of your first payment and you get a full refund. Cancel any time and Pro keeps working until the end of the period you paid for.

1. 14-day money-back guarantee

If you are not happy with Axle Balance Pro, you can get a full refund of your first payment on either plan (monthly or yearly) if you ask within 14 days of that payment. You don’t need to give a reason.

2. Renewals

Monthly renewals are not refunded, but you can cancel any time to stop the next charge. Pro keeps working until the end of the month you paid for.
Yearly renewals: if you forgot to cancel, contact us within 7 days of the renewal charge and we will refund it in full.
Outside these windows, we don’t give partial refunds for unused time, except where the law requires it or as described below.

3. When we always refund

You were charged twice or charged the wrong amount.
A technical problem on our side keeps Pro from working for you and we can’t fix it within a reasonable time.
We end your access without cause, or remove a major Pro feature and you choose to cancel — we refund the unused part of your current period.

4. How to ask for a refund

Email support@axlebalance.com from the address you used to buy, and include your receipt number from your Stripe receipt email (or the last five characters of your license key). You can also reply to your receipt email. We aim to respond within 2 business days.

5. How refunds are paid

Refunds are issued through Stripe, our payment processor, to your original payment method, including any sales tax charged. Most refunds appear within 5–10 business days, depending on your bank or card issuer. When a refund is issued, the subscription is cancelled and the license key stops unlocking Pro.

6. Please contact us before disputing a charge

If something looks wrong on your statement, email us first — we can usually fix it faster than a card dispute. Refunds can be refused in cases of fraud or repeated refund abuse.

7. Your legal rights

This policy does not limit any rights you have under the consumer laws where you live. For example, if you are in the EU or UK, you have a 14-day right to cancel a digital purchase, which this policy fully covers.

8. Contact

Gourdneck Valley Woodworking LLC
Email: support@axlebalance.com